Our Approach
At Comfac-IT, we believe that every business is unique, and so are its technology needs. Our approach focuses on offering flexible, scalable support solutions that allow you to control the level of assistance you need—no traditional subscription models or unnecessary extras. Whether it’s regular maintenance or urgent technical help, we’ve got you covered with quick, responsive service designed to adapt to your evolving business demands.
Monthly Support Package
Clients pay a fixed monthly fee of ₱10,000 for a designated level of support, which includes 6 hours of assistance.
For urgent matters, response times are within 1 hour through calls or video conferencing.
Any support required beyond the 6 included hours will be charged at our standard service rates.
Scalable Support Package
For every additional ₱10,000 per month, clients receive an extra 6 hours of packaged support.
This allows companies with higher support needs to purchase more support hours, effectively saving on billable hours compared to ad-hoc support.
The Thought Process
Client-Centric Support for Your Business Growth
Our approach to support services is designed to offer you exactly what you need, when you need it, without locking you into unnecessary subscriptions. Whether you’re scaling up or adjusting to fluctuating demands, our support plans provide the perfect balance of cost-effectiveness, flexibility, and customer satisfaction. We’re here to ensure your operations run smoothly, offering scalable solutions that align with your business’s evolving needs.
Flexibility and Cost-Effectiveness
Clients pay only for the support they need, with the flexibility to scale up or down based on their changing business requirements, without being locked into a fixed subscription plan.
Efficient Resource Allocation
As more clients subscribe to Comfac-IT services, additional manpower is allocated to maintain timely and effective support, ensuring consistent service quality for all clients.
Predictable Costs for Clients
Clients have a clear understanding of their monthly support costs, making budgeting simpler. There’s no unexpected surge in costs unless they choose to scale their support package.
Enhanced Customer Satisfaction
With guaranteed response times within 1 hour, clients receive prompt assistance to minimize downtime and ensure business continuity. They also have the flexibility to choose support levels tailored to their needs, avoiding unnecessary costs.
Benefits for Clients
Cost Savings
By only paying for the support they use, clients avoid the higher costs associated with traditional subscription models that may include features or services they don’t need.
Scalability
As business demands fluctuate, clients can adjust their support levels accordingly without being tied to rigid subscription terms.
Quality Assurance
With a scalable support team, Comfac-IT ensures that all clients receive prompt and effective support, enhancing overall satisfaction and trust.
What We Do
Delivering comprehensive technology services, from setup to support, ensuring your business runs smoothly and efficiently.
Frappe ERPNext Setup
Comprehensive ERPNext setup, including configuration, data migration, and hardware upgrades during the warranty period.
WordPress Website Development
Development of a WordPress website, hosted on your infrastructure with backup process training.
Netgate pfSense Setup
Installation and configuration of pfSense with the option to purchase and import hardware from the USA.
Hire Our Trainees
Access to a database of trained OJTs available for independent engagement to provide similar services.
(TBA)
Mailcow Setup
Efficient setup of Mailcow with full installation and hardware upgrade support.
(TBA)
Nextcloud Setup
Complete installation and configuration of Nextcloud, with hardware upgrades available during the warranty period.
(TBA)
H2O GPT Setup
Set up a Self-Hosted LLM. Configuration and customization of the H2O GPT platform for running AI models, including consulting and training.
(TBA)
Errbot Setup
Setup of Errbot for Viber, acting as a message consolidator to maintain chat documentation.
(TBA)
Backup Storage Setup
3-2-1 backup system setup using NAS, including staff training and off-site backup configuration.